FAQ

Last Updated: March 19, 2025

Below you will find answers to common questions regarding shopping, payment, and order returns at Conixon.

Shopping Information

Q: How do I find a product?
A: You can easily search for specific products using our search bar located at the top of our website, or you can browse through our product categories.

Q: Can I save products to my wishlist?
A: Yes, you can create a wishlist by clicking the “Add to Wishlist” button on any product page. This allows you to save items for later purchase.

Q: How do I know if a product is in stock?
A: Product availability is clearly indicated on the product page. If a product is in stock, you’ll see an “Add to Cart” button. If it’s out of stock, you may see a notification or an option to be alerted when it becomes available again.

Q: Can I purchase products as a guest?
A: Yes, you can make purchases without creating an account. However, registering an account allows you to save shipping details, track your orders, and access exclusive offers.

Payment Information

Q: What payment methods do you accept?
A: We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express, Discover), debit cards, PayPal, and bank transfers.

Q: Is my payment information secure?
A: Absolutely. We use advanced security measures such as SSL encryption to protect your payment details and ensure a secure transaction.

Q: Can I use a coupon code?
A: Yes, you can apply coupon codes during the checkout process by entering the code in the designated field.

Q: What happens if my payment fails?
A: If your payment fails, you will be notified immediately. You will then have the option to try again or choose an alternative payment method. Please make sure your payment details are correct and that your account has sufficient funds.

Order Returns

Q: What is your return policy?
A: We offer a 180-day return policy. However, please note that eligible items must be returned within 60 days of receiving your order. Check the details in your order confirmation email for specific return instructions.

Q: How do I return an item?
A: To return an item, please follow the instructions provided in your order confirmation email. Ensure that you include a copy of your order invoice and return the item in its original condition.

Q: Who pays for the return shipping?
A: Return shipping costs are typically the responsibility of the customer unless the return is due to an error on our part or a defective product. Please review your order details for specifics.

Q: Can I exchange an item?
A: Yes, you can exchange an item for a different size or color. Please contact our customer support team for assistance with the exchange process.

Need Further Assistance?
If you have any additional questions or need further help, please visit our website or contact our customer service team through the “Contact Us” page. We’re here to assist you!

Store Information:

• Company Name: Mary Grace Crumpton
• Address: 1939 Stoneyrook CV, Tupelo, MS, 38804, United States Of America
• Email: support@conixon.com
• Phone: +1 (715) 501-7003
• Support Hours: 9:00 AM – 6:30 PM (EST), Monday – Friday